Welcome to Carrefourksa.com, this website (the “Website”) is provided by Saudi Hypermarkets Co. a company registered and licensed to operate in Kingdom of Saudi Arabia (“KSA”) under Commercial Registration No. 1010182239 (the “Saudi Hypermarkets”), as part of Majid Al Futtaim group of companies (“Majid Al Futtaim Group”). Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms”). We reserve the right to change the Terms at any time. Any such changes will take effect when posted on the Website. It is your responsibility to read the Terms on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website. All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. If you are not a consumer, you confirm that you have authority to bind any business.

• "Account" means the unique record created for a user upon registration on a Website, which enables access to the Website’s features and services and may include personal details, login credentials, transaction history, preferences, and other relevant data. • “Applicable Laws” means all laws, regulations, statutes, by-laws, rules, directives, codes, judgments, orders, and regulatory requirements having the force of law in the Kingdom of Saudi Arabia, including those issued by any competent governmental, judicial, or regulatory authority, as amended or updated from time to time. • “Majid Al Futtaim Marketing Services LLC” a company registered and licensed to operate in the Kingdom of Saudi Arabia under Commercial Registration No. 1010858346 (the “MAF Marketing Services”), a member of the Majid Al Futtaim Group, shall act as a data processor in respect of the SHARE loyalty programme, processing personal data on behalf of Saudi Hypermarkets in accordance with the Applicable Laws including data protection laws. • "Member" or "you" means a natural person who: a. is at least eighteen (18) years of age or otherwise uses the Website under the supervision of a parent or legal guardian in accordance with these Terms; b. has successfully created and maintained a valid Account; c. has accepted and agreed to comply with these Terms; and d. is not suspended, blocked, restricted, or otherwise prohibited from accessing or using the Website or related services. • “Loyalty Programme” means the SHARE rewards programme (“SHARE”) operated by Majid Al Futtaim Marketing Services LLC, made available to eligible Members in the Kingdom of Saudi Arabia via the SHARE App and the SHARE website (www.sharerewards.com), as well as any other supported platforms or channels that may be introduced from time to time. SHARE enables Members to earn, track, and redeem Points and/or other rewards, benefits, or incentives as determined by Majid Al Futtaim Marketing Services LLC, in accordance with SHARE’s applicable terms and conditions.

Terms of Use The Website can be used only by Members who can form legally binding contracts under Applicable Law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Website if We discovers that you are under the age of 18 years. The Website cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Website from outside the KSA are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within the KSA and will not be liable for any claims relating to any products ordered from outside its jurisdiction. Registration Process The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. You are responsible for maintaining the confidentiality and security of your Account credentials, including any login details, passwords, one-time passwords (OTPs), or other authentication methods associated with the Member’s Account. We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your Account or password. Any suspicious activities on your Account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Account without any liability to us. Saudi Hypermarkets reserves the right, at its sole discretion, to suspend, restrict, or require additional verification for any Account where suspicious or potentially fraudulent activity is detected. We may require the Member to verify their identity before restoring access to an Account or processing certain transactions. Website Security You are prohibited from violating the security of the Website, including, without limitation, of the following: • accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; • attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization; • attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing; • sending unsolicited email, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. We will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from us on this Website. Access to the Website may be occasionally restricted to allow for repair, maintenance or the introduction of new facilities or services.

Account Security You are responsible for maintaining the confidentiality and security of your Account credentials, including any login details, passwords, one-time passwords (OTPs), or other authentication methods associated with the Member’s Account. You agree to restrict access to your device and accept full responsibility for all activities conducted under your Account. We assume no liability for any loss or damage arising from your failure to secure your Account or credentials. Any suspected or actual security breach must be reported immediately. We may require you to change your password or may suspend your Account without liability if we suspect misuse or security risk. Accuracy of Information You are responsible for ensuring that all Information provided is accurate, complete, and up to date. Any incorrect or misleading Information may result in order cancellation, suspension of your Account, or refusal of service. We may request additional verification or information before accepting or processing any order. If an order is cancelled after payment has been charged, a credit will be issued to the original payment method for the charged amount. We reserve the right to suspend or restrict Accounts where suspicious, fraudulent, or inconsistent activity is detected and may require identity verification before restoring access or processing transactions. Member Obligations You agree to use the Website in compliance with these Terms and all Applicable Laws. You are responsible for all activities conducted through your Account and must not misuse the Website or engage in any activity that could harm its integrity, security, or functionality. Access to the Website may be denied or suspended if you fail to comply with these obligations or if your Account is terminated for any reason.

Returns, Refund Policy: We are happy to assist you and manage all your requests for return and/or exchange! From the day you receive your item, our return policy is valid for 7 days for all Non-food items. For fresh food items, we invite you to reach out to us within the same business day from receiving the item in order for us to support you for return or exchange. Item(s) purchased on Carrefourksa.com may be returned and/or exchanged either by pickup or directly in your nearest Carrefour hypermarket. Bundled Offers – Good to Know: • Items sold as part of a bundle must be returned together; individual items cannot be returned separately. • If you would like to return the bundle, we invite you to call our customer care team, and they will be happy to assist you. Discounts on bundled offers are applied to the item with the lowest price. For items sold by third party sellers through Carrefourksa.com please consult on the seller detail page for instructions on how to proceed for returning the item. Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts. If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval. Please remember: The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, accessories and free gifts. For a pickup service, delivery charges may apply. Repairs • Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms or warranty, if applicable. • Items to be repaired are at the sole discretion of Saudi Hypermarkets Co. For the avoidance of doubt, Saudi Hypermarkets Co may reasonably decide not the repair the items. • Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired 30 days after the return date, then you may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded. • Accessories (such as batteries, chargers, brushes) are not subject to any repairs and are not under warranty. • Home delivery items (such as TVs, Home Theatres and Big Appliances) are entitled to onsite maintenance subject to the supplier’s services.

When you visit the Website or send emails to the Website, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Unless otherwise noted, all contents of the Website are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by S Saudi Hypermarkets or any company of Majid Al Futtaim Group, or one of its affiliates or by third parties who have licensed their materials to us and are protected by the Applicable Laws. We and our suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party's intellectual property rights. All rights, including copyright, in this Website are owned by or licensed to us/our affiliates. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this Website for any purpose. Our names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Saudi Hypermarkets Co. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner whatsoever.

Unlawful Transactions We reserve the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms. Objectionable Material You understand that by using this Website or any services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under Applicable Laws, We and our affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.

Privacy Policy We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and the Information is one of our most important assets. We store and process the Information on computers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. Loyalty Programme Rebranding, Data Processing and Data Sharing SHARE is the successor to, and a rebranding of, the MyClub loyalty programme. As part of this change, the programme branding, name, digital interfaces and customer facing materials have been updated. Your continued participation in the programme following the effective date of these Terms is subject to these updated Terms. For the purposes of administering and operating the issuance, allocation, and management of Points under SHARE, Saudi Hypermarkets shall act as the data controller, and MAF Marketing Services shall act solely as a data processor, processing personal data on behalf of Saudi Hypermarkets and strictly in accordance with Saudi Hypermarkets’ documented instructions and only to the extent necessary for Point issuance, and the Applicable Laws including data protection laws. Additional information regarding how your personal data is processed, including your rights as a data subject and how to exercise them, is set out in the applicable privacy notice(s) made available through the SHARE App and/or relevant Majid Al Futtaim Group channels.

11.1 Indemnity You agree to defend, indemnify, and hold harmless Saudi Hypermarkets its affiliates, directors, officers, employees, agents, and representatives from and against any claims, actions, liabilities, losses, damages, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with: • your access to or use of the Website; • your breach of these Terms; • your violation of any Applicable laws or regulations; or • any infringement by you of the rights of any third party. Saudi Hypermarkets reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully with such defense. 11.2 Limitation of Liability Saudi Hypermarkets or any of its affiliates, employees, directors, agents or suppliers shall not be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including without limitation damages for loss of profit, accuracy of results, loss of data, work stoppage, or computer failure. Without prejudice to the generality of the section above, our total liability to you for all liabilities arising out of these Terms is it in tort or contract is limited to the value of the product ordered by you. We make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, we assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website. Disclaimer Though we make sure that the delivery of purchased products shall be delivered on time. No claim, penalties, refunds or part refund against us in case of delays in delivery or error in delivery. Although We aim to offer you the best service possible, If a fault occurs in our services you should report it immediately to the Customer Services by phone at 8004414446 and we will attempt to correct the fault within reasonable time. The product details, information, ingredients, nutritional guides and dietary/allergy advice may change from time to time. Therefore, we highly recommend that you read the label on the products you purchase and not rely on information provided on the website. Saudi Hypermarkets does not represent or warrant that the information contained in this website is accurate, complete and up-to-date. We are not responsible for or liable for damages of any kind whatsoever arising out of, caused by or related to your use of this website.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time, provided that you discontinue any further use of this Website. We may terminate these Terms at any time and may do so immediately without notice and accordingly deny your access to the Website. Such termination will be without any liability to us. Upon any termination of these Terms by either you or us you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms or otherwise. Our right to any feedback shall survive any termination of these Terms. Any such termination of the Terms shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms.

Amendments to the Terms Amendment of the Terms and Conditions We may at any time modify the Terms of the Website without any prior notification to you. You can access the latest version of the Terms at any given time on the Website. In the event the modified Terms are not acceptable to you, you should discontinue using the service of the Website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of this Website. Entire Agreement If any part of these Terms is determined to be invalid or unenforceable pursuant to Applicable Laws including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. Unless otherwise specified herein, these Terms constitute the entire agreement between you and us with respect to the Website sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website sites/services. Our failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Severability If any provision is found to be invalid or unenforceable pursuant to Applicable Laws, including but not limited to the warranty disclaimers and liability limitations set forth above, such invalid or unenforceable provision shall be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision. The remainder of these Terms shall continue in full force and effect. Force Majeure We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic events, war, terrorism, civil unrest, governmental actions or restrictions, labor disputes, power or internet outages, system failures, supply chain disruptions, or failures of third-party service providers. In such circumstances, the performance of our obligations shall be suspended for the duration of the force majeure event. We will use reasonable efforts to resume performance as soon as practicable once the event has ceased. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia. Survival Any provisions of these Terms which, by their nature or context, are intended to survive termination or expiration of these Terms shall remain in full force and effect. This includes, without limitation, provisions relating to payment obligations, intellectual property rights, limitation of liability, indemnity, dispute resolution (if applicable), and any other provisions which are expressly or implicitly intended to continue after termination. For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Display of Products The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Product Pricing Errors may occur in the process of providing product and pricing information by the Website. We cannot confirm the price of the product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that the Website accepts your order, the same shall be debited to your credit card account and duly notified to you by email. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. No cash disbursement shall be made under any condition whatsoever. Sometimes a price online does not match the price in a store. In our effort to maintain the fact of being the lowest price provider in KSA, store pricing will sometimes differ from online prices. Prices and availability are subject to change without any prior notice. Further, description/performance of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of ours and subject to change without prior notice. You will be charged in SAUDI RIYAL (PayPal in USD) and differences between approximation in any foreign currency and actual billing price on the your credit card bill is probably attributable to different credit card companies charging different exchange rates.

In the event that you are allowed to redeem a coupon through the Website, that coupon will be redeemed for full amount only, and no partial redemption is allowed.

We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account. No cash disbursement shall be made under any condition whatsoever. Once the order leaves our logistics center, you will be notified by sms with your shipment tracking number. It is your responsibility to ensure that they are present at time of delivery. Please remember that: • You will provide correct information requested from your side. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true, we have the right, in our sole discretion, to reject the registration and ban you from using the services of the Website. • That you are transacting through this Website at your sole risk. • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description. • All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. • Some situations that may result in your order being cancelled due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department. You agree and confirm the following: • All orders are shipped out by courier or supplier deliveries. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws. • In the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by us for redelivery shall be claimed from you. • That correct and proper address at which delivery of the product ordered by you shall be provided by you. If a recipient's address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery can't be completed, then a surcharge for extra costs will be imposed on you.

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy.

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person/ Member, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide you with notification y should such limits be applied. We also reserve the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms, reselling shall be defined as purchasing or intending to purchase any product(s) from carrefourksa.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

We reserve the right to refuse to accept the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program. The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Shipping costs will be calculated based on the following: • Weight and size of the product. • Shipment scheme. • At the location we are shipping to (also called the destination). Delivery fees for food items and non-food items will both be applicable for one order if both types of items are included in that order. • All orders are shipped out by courier or supplier deliveries. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws. • In the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by us for redelivery shall be claimed from you. • That correct and proper address at which delivery of the product ordered by you shall be provided by you. If a recipient's address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery can't be completed, then a surcharge for extra cost will be imposed to you.

When a product at the time of picking is out of stock, Carrefour will choose an alternative. If the price of the new product is higher, you will not be charged extra & if it's less, you'll pay a smaller amount. Please note that the "Allow Substitute" option is based on the customer's consent during checkout.